Usually we pull out the stops and work to fix the problem if we can. We want people to like having CCleaner on their PC, and feel that it's helpful - and we pay a lot of attention when something we do gets a negative reaction. The last thing we want to do is annoy loads of users or make people feel like they don't have control over their data. But we don't need personal data of any kind, and we don't collect it or store it. We don't have a lot of resources so we have to make sure we're working on the stuff that'll really make a difference.

To put it simply: we need some data about users to make decisions, and everyone on the very small team here wants to use this data to make CCleaner better and more useful. We want to assure you that we're working on it for the August release, to make it clearer what we're collecting and why, and give people control over this kind of thing.

We've always relied on users like you who have used CCleaner for years and recommended it to friends, and we recognize that this latest feature wasn't executed amazingly. I work as a website manager but I've been involved in most areas of the business, especially debates around privacy and data collection, since I use it to do my job. I've just been given the go ahead to answer questions if I can, and I'll try to speak plainly, because I'm also a Reddit user and I'm no fan of corporate spin either. I can post verification if anyone wants it.

Hey, I'm hijacking your comment to see if I can answer any of this sub's concerns about the latest version of CCleaner.įull disclosure: I've worked for Piriform/CCleaner for 3 years.

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